Overview
At CanAm Global Links Inc, we are committed to providing high-quality hospitality products and ensuring client satisfaction. This policy outlines the guidelines for returning merchandise purchased for commercial use.
General Return Guidelines
- Time Limit: All requests for returns must be initiated within seven (7) days of receipt of the merchandise.
- Condition: All returned items must be unused, unlaundered, and in their original, commercially-resellable packaging.
- Pre-Authorization: All returns require a Return Merchandise Authorization prior to shipping. Returns without a valid RMA number will be rejected and returned to the sender at the client’s expense.
- Case Quantity: We only accept returns in full case/carton quantities. Partial cases will not be accepted.
Returns Due to Client Error (Restocking Fees)
Returns requested for reasons such as incorrect item ordered, excess quantity ordered, or item no longer required are subject to the following:
| Timeframe | Restocking Fee | Condition |
| 0 – 7 Days from Receipt | 25% of the merchandise value (under $1000 value) 35% of the merchandise value (over $1000 value) | Must be in original condition and packaging. |
| 07 – 30 Days from Receipt | 50% of the merchandise value. | Requires prior approval from Manager. |
| After 30 Days | No returns will be accepted. | All sales are final after 30 days. |
| Special Order/Custom Items | Non-Returnable | See Non-Returnable Items section below. |
Note on Freight: The client is responsible for all return shipping costs and arranging freight back to our facility for returns due to client error.
Error-Free Returns (No Fees)
If merchandise is being returned due to a confirmed error by CanAm Global Links Inc. (e.g., incorrect item shipped) or the item is confirmed to be defective, the following applies:
- No Restocking Fee will be applied.
- CanAm Global Links Inc. will cover the cost of return freight.
- The issue must be reported within the 48-hour Discrepancy Window (see below).
- Customer Service hours are from 9:00 am – 5:30 pm, Monday thru Friday, Eastern Standard time. Emails will also be answered during those times.
Any credits issued will be made by the same method of original payment. All credits are also issued after authorization by management within 30 days of that authorization date. Unless otherwise posted, all notices will be in the form of email.
Non-Returnable and Final Sale Items
The following items are non-returnable, non-refundable, and non-cancellable:
- Special Orders and Custom Products: Any item produced or finished specifically for your property (e.g., Lamps, Lampshades, Custom Drapery etc.).
- Discontinued or Clearance Items.
- Items Labeled “Final Sale.”
- Drop-Shipped Items (items shipped directly from a third-party supplier).
Discrepancies and Damages (48-Hour Reporting Window)
To protect your property and ensure accurate claim processing, all delivery issues must be reported immediately:
- Time Limit: All shortages, overages, or damages must be reported to CanAm Global Customer Service within 24 hours of delivery.
- Visible Damage: If damage is visible upon delivery, it must be clearly noted on the carrier’s Bill of Lading (BOL) before signing. Failure to note visible damage on the BOL voids our ability to file a claim and may result in the denial of a credit.
- Concealed Damage/Shortage: Any issues discovered after the driver has departed must be reported within the 24-hour window.
- Required Documentation: Credit for damaged items will only be issued upon receipt of photographic evidence of the damage to the product and the original packaging.
Return Procedure
- Contact: Call our Customer Service team at 905-281-2009 or email sales@canamgloballinks.com to request an RMA number.
- Provide Details: Have your original Sales Order Number, item number(s), and reason for the return ready.
- Ship: Once the RMA is issued, clearly mark the RMA number on the outside of all returned cartons and ship the merchandise to the address provided with the RMA instructions.